Frequently Asked Questions

Looking for an answer? It’s most probably in this page…

FAQs: General, Mobile & Online Solutions

– General –

What is your refund policy?

We offer no-questions-asked refunds to all customers within 30 days of your purchase. If you are not satisfied with any of our products, then simply send us an email and we will refund your purchase right away. Our goal has always been to create a happy, thriving community. If you are not thrilled with the product or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy customer.

How do I manage my account?

Our Secure Client Portal is where everything account related happens. It’s features include: all our products/services, shopping (secure online purchase), checking account status, invoicing, domain registration/transfer/renewals, real-time domain availability checking, support ticket system, to name but a few.

Is it safe to pay online on your Secure Client Portal?

Yes it is.

Secure connection to our servers:
The Last Invention Secure Client Portal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the Secure Client Portal, our server checks that you’re using an approved browser.

Trusted and Reputable payment gateway:
We also use the Pay Now Gateway from Sage Pay as our payment gateway. We also support PayPal payments. A payment gateway facilitates secure online transactions and allows funds to be transferred effortlessly from your client’s bank account to yours.

For more information on these please see:
Sage Pay: http://www.sagepay.co.za/
Pay Now Payment Gateway: http://www.sagepay.co.za/sagepay/pay_now_gateway.asp
PayPal: https://www.paypal.com

Can I arrange payment via debit order?

Yes we can. Just contact us and we will make all the proper arrangements.

Can I pay in advance and get discounts over a longer period?

Of course! If you only want to pay month to month you always have that option with us. If you would like to pay for a full one/two/three years in advance at a larger discount, you may do that too.

What is the right package for my business?

This depends on the needs of your business. As a guide… We recommend our Online & Mobile Combo Bundles. These are good value for money. Depending on the stage of your business, we recommend:

> StartUp/Pre-Launch/Launch stage: SME Starter Bundle or SME Bronze Professional Bundle.

> Growing/Ramp-Up/Viability stage: SME Silver Professional Bundle.

> Mature/Expanding: SME Gold Professional Bundle.

You can always get in touch with us to discuss your requirements. Chat soon.

– Mobile Solutions –

What is USSD?

Let’s start with the technical definition. USSD stands for Unstructured Supplementary Service Data. So what is it to you?
You already know it from promotions/competitions/banks which say you need to dial some number, usually starting with *120*… or *130*… and so forth. These are USSD numbers/codes. USSD is a low-cost mobile phone technology which when you dial the USSD number starts a real-time/live two way interaction service that allows you to display a menu on the dialler’s phone and enables them to interact with this menu. 99% of all cell phones are able to use USSD. USSD is normally used for: surveys, competitions, mobile payment solutions, etc.

What are your Mobile Solutions?

USSD Application Development and Related Services:
Our focus is on SMEs so we do not have an extensive, complicated range of products. Just three solutions for you to consider.

1. USSD4SME
> Ready-To-Use SME branded solutions developed for SMEs so they can start/develop/grow/expand their businesses with reduced time to market.

2. MyOwn SME USSD
> Working closely with the SME to develop a solution branded specific its business.

3. Customized USSD Application Development
> For more complex, major projects with customer system integration, etc.

We have total in-house control over the entire solutions package and therefore have considerable leverage over the ability to provide cost effective turnkey solutions to our customers.

USSD Application Development - what is it actually?

Now that you know what USSD is, good to also know is that the menu’s can be personalized. This is done my USSD Application Developers. So companies normally consult with a USSD App Developer then specify what they want menus to show/display when customers dial the company’s USSD number. The development costs are normally very high for SMEs and have not allowed more creative solutions for the SME market.
What we do is simplify all this but re-thinking USSD Application Development and have created solutions from the ground up – with the needs of SMEs in mind. This has allowed us to offer great value and the right price point for the SME market.

What is the difference between a *120*...# and *134*...# USSD number?
  1. USSD numbers (also called codes) starting with *120*…# charge the session cost to the account of the person dialling (the dialler). This can be their airtime if they are on pre-paid or their service provider account if they are on contract.
  2. USSD numbers starting with *134*…# are reverse charge/billed which means the session cost is charged to your (our customer) account instead of the dialler. This means *134*… USSD numbers are free to the dialler.

NB:

  • A USSD session’s cost is time-based and the same no matter which mobile network the dialler is on. There are different charge rates and they depend on the type of rate charge. This can be: Standard rate (20cents every 20 seconds), Premium rate (charged at more than 20cents per 20 seconds) and reverse charge (as explained above).
  • The costs are in South African Rands and applicable only to South African mobile operators.

– Online Solutions –

What is Web Hosting?

Web hosting is the process of renting server space and bandwidth through a company so that your website will be online. It means that you can publish your website so that anybody in the world can visit your website on the internet.
You can either pay a web hosting company for your website hosting or you can opt for free hosting. If you go for free hosting then you will have banner advertisements or pop-ups on your website. If you pay for it you will have no adverts and will be in complete control of your website.

What are your Online Solutions?

Email/Website Hosting, Website Design and Related Services:
Our focus is on SMEs so we do not have an extensive, complicated range of products. Just three solutions for you to consider.

1. Email/Website Hosting (3 Packages)
> For StartUps and Small SMEs -> Bronze Package
> For Growing SMEs -> Silver Package
> For Bigger SMEs -> Gold Package

2. Website Design (2 Options) and Maintenance
> Great Start and Affordable -> OnePage Website Design
> Getting bigger and more determined -> Complete Website Design
> Keep your website up-to-date  -> Website Maintenance

What is needed before you can start designing my website?

Basically we need you to provide us with your website content. This is all the information you want your website visitors to see. We have a Website Design Checklist that will help you assemble the information.

Who can help me create and host my site - I have no idea?

You have come to the right place – this is what we do. Sign up one of our fabulous hosting and website design packages and we will do the rest. You can also contact us if you are still not sure.

I have my site already designed, can I still host with you?

Yes you can. We host websites regardless of who designed them.

See All Our Products & Services

Resources and Programs

Secure Client Portal

Shop, secure online payments, manage your account, support, and more…

Quarterly Newsletter

Receive regular product updates, great offers and special promotions. Also find tips on how to grow your business using our solutions.

Frequently Asked Questions

Check out our FAQ page and see if we answer your outstanding questions.

Don't Be Shy - Get In Touch

If we haven’t answered all of your questions,
Still not sure about what we offer or just want to chat…
Feel free to live chat, drop us a line, mail, Skype or WhatsApp us anytime.